This job is meant for you if…

·      Label makers are your love language because organizing is your jam.

·      Typos make you sweat a little, and a quirky play on words makes you giggle.

·      Making other people smile gives you warm fuzzies.

·      Problem-solving excites you, and you can research solutions like a ninja ex-partner who hasn’t gotten over their ex.

·      Injustice makes you louder.

·      Technology is refreshing, not scary, and social media is fun.

·      You are Indianapolis-based but able to work most of the time virtually.

·      You are looking for a PART-TIME role for about 10-15 hours per week with the possibility of growth.

·      You understand how valuable behind-the-scenes Support is to the success of a business and team.

·      Previous experience working as an admin for a small business owner is preferred.

What you’ll be responsible for…

·      Manage your workload efficiently to respond to all Tanorria’s Table e-mails and phone calls within two business days on average.

·      Serve as the first line of fact-finding for potential clients by e-mail and phone.

·      Establish best practices for customer service protocols.

·      Analyze repeat customer traffic through e-mail and online channels like social media for opportunities to improve customer service experiences.

·      Maintain healthy file organization of Microsoft Teams.

·      Chat Support during virtual cooking demonstrations and speeches.

·      Handle minor tech issues related to virtual events and behind-the-scenes communications such as Zoom and Squarespace.

·      Create calendar events and invites.

·      Assist in the documentation of internal SOPs and processes.

·      Identify and address future administrative needs as the company grows to support the team.

·      Use our content calendar and database to copy and prepare content to schedule for publishing to Facebook and Pinterest weekly.

·      Create and execute strategy in passive income channels such as Like.it.to.know.it, RS Style, and Amazon Associates.

·      Prepare branded materials for client engagements, such as virtual cooking demos and online classes.

·      Assist with seasonal food product distribution, like labeling jars, packing marshmallows, and preparing packages for shipping.

·      Assist with e-mail subscriber communications, including writing and delivering some content.

·      Perform administrative tasks on tanorriastable.com, such as proofreading website content, supporting SEO, and loading recipes and blog posts.

·      Conduct research for special projects. 

You’ll be super successful if you…

·      Have customer service experience.

·      Are proficient in Microsoft software such as Word & Excel.

·      Are proficient in programs such as Squarespace, Flodesk, Canva, and Adobe.

·      Write clearly and concisely.

·      Maintain and organize your workflows.

·      Stay up to date with social media and other tech.

·      You are great at making lists and checking items off them quickly and efficiently.

·      Pay an obnoxious amount of attention to details.  Overkill is good here!

·      Are self-motivated to find the answer yourself before asking someone.

·      Have high emotional intelligence.

·      Can handle influxes in workload while completing tasks on time.

·      Handle awkward conversations with empathy, tact, and composure.

·      Are transparent about what you don’t know or what is overwhelming you.

·      You are comfortable working remotely but are local to Indianapolis, IN.

·      Understand the challenges and benefits of working with a small business versus a large company.